Customer Care Information
All unframed prints will ship out within 2-3 business days of the order being placed. In addition to our own processing timeline, please allow for time in transit. Most orders take 3-5 business days in transit. Please see the individual product page on our website for available shipping options and speeds. Note orders placed during a week of a bank holiday, will be delayed and processed within 2 business days from the following day. For all framed orders, please allow 2–3 weeks until shipment. Small sized framed prints will ship via FedEx Ground within the U.S. and at various speeds to select international countries. Medium and Large sized framed prints will ship via FedEx Ground within the U.S. and will be delivered in 2-5 business days, depending on shipment location. For all products, please see the individual product page on our website for more shipping information. All products have a different policy, however most ship FedEx Ground which takes 2–5 business days. If you would like to request special or rushed delivery, please email us at firstname.lastname@example.org.
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear on the provided tracking information.
We are able to ship all prints, and the majority of our products internationally. Our acrylic trays are only able to be shipped within the continental US and Canada at this time. We are able to deliver framed photography within the continental US, Canada, and most European countries at this time. Please note: FedEx cannot deliver to P.O. boxes nor on US Bank holidays.
Currently offering shipping to the following international countries:
- North America
- Canada, United States, Mexico
- South America
- Brazil, Argentina, Bolivia, Bermuda, Aruba
- Spain, Ireland, United Kingdom, Belgium, Netherlands, France, Italy, Germany, Norway, Sweden, Denmark, Greece, Turkey, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Luxembourg, Monaco, Poland, Portugal, Slovakia, Slovenia, Switzerland, Lithuania, Romania, Iceland
- Middle East
- Israel, Qatar, United Arab Emirates, Saudi Arabia
- South Africa
- China, Japan, Taiwan, Russia, India, Taiwan, Hong Kong, New Zealand, Singapore, South Korea, Australia
There are several reasons it may not be working:
Billing address mismatch: Most orders decline when the billing name and address you input does not match up with the address on file with your credit card company. Try checking with your bank account online, or your credit card statement, and entering your name and address as it appears there.
Too many attempts: If you have made multiple repeated attempts that declined (typically from a typo or address mismatch in your first attempt), your financial institution may have blocked any purchase from our site on your behalf. This is done to protect the cardholder from fraud and multiple felonious purchases. You will have to wait at least a few hours or you can contact them to have the hold removed.
Browser Issues: If you have already attempted a transaction, please re-boot your browser to clear the cache. Or try a different internet browser.
Gray Malin prints and products (excludes acrylic trays and furniture) are returnable within 5 days of delivery. Funds will be credited in the form of a merchandise credit minus any restocking or return shipping fees. Continental U.S. and Canada only, not applicable to Alaska, Hawaii & International orders. All photography including products must be returned undamaged & in original packaging.
- Return process must be initiated within 5 days of delivery by contacting Guest Services.
- Products must be returned unopened, undamaged & in original packaging.
- Framed & unframed prints must be returned undamaged & in original packaging.
- Return shipping labels will be provided by Guest Services. Shipping charges will be deducted from merchandise credit. Items must be shipped back to us within 48 hours of label receipt.
- 30% restocking fee applies to all returned framed photography. Please note for all exchanges, only current promotions may be applied to new orders. Past promotions may not be applied.
All Gray Malin prints and products purchased through our independent and third party vendors are non-exchangeable and non-returnable through our site. Please refer to the independent and third party vendors terms and conditions for any issues with your order.
If your order is less than $1000 the package will not require a signature. If your item is over $1000 your package WILL require a signature. The Gray Malin studio is not responsible for any packages that have not been signed for upon delivery.
Yes! Convenient, shipped to your door, framing is only available for our standard size prints. Framing is available for all orders within the continental U.S, Canada, and most European countries. We offer framing for the following countries:
- United States (Continental + Hawaii)
- Czech Republic
- United Kingdom
All Framing orders shipping to the US, Canada, and Europe ship via FedEx from our framing partner in Los Angeles, CA. All European framing orders will ship from our framing partner in Germany, using one of three shipping carriers (DHL, TNT, and FedEx) depending on size and destination location.
Framed prints come with your choice of matte white finish, matte black finish, or natural wood along with the below assets*:
Hardwood frame moulding in matte white or matte black
UV-blocking acrylic glass, which protects against 91% of UV rays
Heat activated foam board backing
Hardware by size:
- Small size frames: attached saw-tooth hanger & nail
- Medium size frames: attached pair of D-rings & two nails
- Large size frames: attached Wall Buddies and two large nails
Protective paperback finish
*All small and large framed orders placed before Jan 1, 2016 have our old framing dimensions
Visit our Guest Services page here for more information.
Visit our Guest Services page here for care instructions.
No. If your item is damaged please contact email@example.com within 14 days of your order. We do not repair wear and tear on framed prints past 14 days. Visit our Guest Services page here for more information.
Framed prints come with your choice of matte white finish or matte black finish, along with the below assets*:
All 19" x 13" prints have an approximate 0.75" border. The image size is 17.2" x 11.5". The signature and edition are under the image in the white border. This information is also detailed in the shop.
All 44" x 32" prints have an approximate 4" border. The image size is 36" x 24". The signature and edition are under the image in the white border. This information is also detailed in the shop.
Most 60" x 40" prints have an approximate 4" border. The image size is 56" x 36". The signature and edition are under the image in the white border. This information is also detailed in the shop.
All prints ordered from our website will include the signature of Gray Malin in the lower right corner. All first-edition medium (24" x 36") and large (36" x 54") and x-large (30” x 45”) size prints are edition numbered in the lower left corner. X-Small (11.5” x 17” Small prints (18” x 27”) and second-edition medium (24" x 36"), large (36" x 54") and X-Large (30” x 45” prints are signed but do not have an edition number. Certain small (11.5" x 17") size prints include an edition number– please refer to each image's product page for more specific information and details.
If you'd like to confirm which edition number you'll receive, please email firstname.lastname@example.org.
By answering a few short questions, you will provide our team of GM consultants the information they need to hand pick a selection of artworks specially for you. Visit our Consultation Page here.
We release first and second editions of prints for all photography. Once all first editions are sold out, a second edition will become available. If you are inquiring about a Gray Malin product please email email@example.com.
If by chance a package is lost in transit we are happy to work with you to resolve the issue but we kindly ask that you report it to the carrier FedEx before reaching out to firstname.lastname@example.org.
Limited edition, large format prints (24" x 36" and over) are shipped with a Certificate of Authenticity.
All prices are subject to change. We retain the right to adjust prices at any given moment.
The work is on display at various locations throughout the globe. Please email us at email@example.com to find out if there is a location in your area.
Yes, the Gray Malin Studio is available to create custom prints of images offered on the online store that are between 20" x 30" and 54" x 80". Please email us with the image and custom size you would like at firstname.lastname@example.org.
We do not include a price nor an invoice within any of our shipments. We do offer gift notes to be included with orders at the time of checkout. Please enter the message you would like to include in the gift note field. Note that gift notes are not applicable to our acrylic trays and furniture.
Yes, on occasion, we donate prints and/or products for charities. Please reach out to email@example.com with any requests
Absolutely. We love collaborating on various projects. If you have an idea or want to discuss a way for us to work together, please email firstname.lastname@example.org.
We do not license our images for others to print.
Yes, graymalin.com is safe and secure. We use a world class ecommerce solution, along with SSL encryption, and a variety of other enhancements to maintain a PCI compliant shopping environment. For alternative purchasing methods, feel free to email or call customer service to assist you in placing an order.