Order Products & Prints by US 2-Day by Dec. 17th in time for Christmas*

Contact Information

Hours of Operation

Monday – Friday, 9am – 6pm (Pacific)

Phone Number:

Orders/Questions

Contact Information

Contact Information

Hours of Operation

Monday – Friday, 9am – 6pm (Pacific)

Phone Number:

Orders/Questions

When will I receive my order?

All unframed prints will ship out by Friday of the week print was purchased. For all orders received on Friday we try our best to ship out same-day but cannot make any promises. In that case, orders placed on Friday will ship out the following week. Please see the individual product page on our website for available shipping options and speeds. Please note orders that are placed during a week of a bank holiday will be delayed by a couple of days. For all framed orders, please allow 2–3 weeks until shipment. Small sized framed prints will ship via FedEx Ground within the U.S. and various speeds to select international countries. Medium sized framed prints will ship via FedEx Ground within the U.S. Large sized framed prints will be delivered via a freight service, which takes approximately 1 week and they will call ahead to schedule a delivery. For all products, please see the individual product page on our website for more shipping information. All products have a different policy, however most ship FedEx Ground which takes 2–5 business days. If you would like to request special or rushed delivery, please email us at guestservices@graymalin.com.

Do you ship worldwide?

We are able to ship all prints, iPhone cases and umbrellas internationally. All other products (along with framed prints) are only able to be shipped within the continental U.S. at this time. Please note: FedEx cannot deliver to P.O. boxes nor on US Bank holidays.

Currently offering shipping to the following international countries:
  • North America
  • Canada, United States, Mexico
  • South America
  • Brazil, Argentina, Bolivia, Bermuda, Aruba
  • Europe
  • Spain, Ireland, United Kingdom, Belgium, Netherlands, France, Italy, Germany, Norway, Sweden, Denmark, Greece, Turkey, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Liechtenstein, Luxembourg, Monaco, Poland, Portugal, Slovakia, Slovenia, Switzerland, Lithuania, Romania, Iceland
  • Africa
  • South Africa, Israel, Qatar
  • Asia
  • China, Japan, Taiwan, Russia, India, Saudi Arabia, United Arab Emirates, Taiwan, Hong Kong, New Zealand, Singapore, South Korea, Australia

Why does my credit card keep declining? Please help!

There are several reasons it may not be working:

Billing address mismatch: Most orders decline when the billing name and address you input does not match up with the address on file with your credit card company. Try checking with your bank account online, or your credit card statement, and entering your name and address as it appears there.

Too many attempts: If you have made multiple repeated attempts that declined (typically from a typo or address mismatch in your first attempt), your financial institution may have blocked any purchase from our site on your behalf. This is done to protect the cardholder from fraud and multiple felonious purchases. You will have to wait at least a few hours or you can contact them to have the hold removed.

Browser Issues: If you have already attempted a transaction, please re-boot your browser to clear the cache. Or try a different internet browser.

What is your return policy?

All sales are final. We have a non-returnable and non-refundable policy. If you received the wrong order or your order was damaged in transit please contact guestservices@graymalin.com.

Do I need to sign for my packaged delivery?

If your order is less than $1000 the package will not require a signature. If your item is over $1000 your package WILL require a signature. The Gray Malin studio is not responsible for any packages that have not been signed for upon delivery.

Do you offer framing?

Yes! Convenient, shipped to your door, framing is only available in our standard size prints. Unfortunately we cannot offer framing internationally at this time, however, framing is available for all orders within the continental U.S.

Framed prints come with your choice of matte white finish or matte black finish, along with the below assets*:

Hardwood frame moulding in matte white or matte black

UV-blocking acrylic glass, which protects against 91% of UV rays

Heat activated foam board backing

Saw-tooth hanger & nail (Small size)

1 pair of D-rings & nail (Medium/Large size)

Protective paperback finish

*All small and large framed orders placed before Jan 1, 2016 have our old framing dimensions

I plan to frame my print-only at my local framer. What are your framing specifications?

Visit our Guest Services page here for more information.

How do I clean my framed print?

Visit our Guest Services page here for care instructions.

Do you offer repairs to damaged frames?

No. If your item is damaged please contact guestservices@graymalin.com within 14 days of your order. We do not repair wear and tear on framed prints past 14 days. Visit our Guest Services page here for more information.

What are the dimensions of the border around the image?

Framed prints come with your choice of matte white finish or matte black finish, along with the below assets*:

All 19" x 13" prints have an approximate 0.75" border. The image size is 17.2" x 11.5". The signature and edition are under the image in the white border. This information is also detailed in the shop.

All 44" x 32" prints have an approximate 4" border. The image size is 36" x 24". The signature and edition are under the image in the white border. This information is also detailed in the shop.

Most 60" x 40" prints have an approximate 4" border. The image size is 56" x 36". The signature and edition are under the image in the white border. This information is also detailed in the shop.

Will my print be signed and/or editioned?

All prints ordered from our site will be signed by the photographer. All large format prints (24" x 36" and over) are editioned. Certain small prints (11.5" x 17") are editioned depending on the series. Please refer to the shop for specifics on the print you wish to purchase.

Do you know what edition I will receive?

If you'd like to confirm which edition number you'll receive, please email guestservices@graymalin.com.

How do I decide which print/collection will fit me best?

By answering a few short questions, you will provide our team of GM consultants the information they need to hand pick a selection of artworks specially for you. Visit our Consultation Page here.

The item I want is sold out/backordered. What now?

We do not re-release or restock limited edition prints once they are sold out. If you are inquiring about a Gray Malin product please email guestservices@graymalin.com.

What if my order is lost?

If by chance a package is lost in transit we are happy to work with you to resolve the issue but we kindly ask that you report it to the carrier FedEx before reaching out to guestservices@graymalin.com.

How can I ensure authenticity of artworks?

Limited edition, large format prints (24" x 36" and over) are shipped with a Certificate of Authenticity.

Do your prices change overtime?

All prices are subject to change. We retain the right to adjust prices at any given moment.

Where can I see Gray Malin work on display?

The work is on display at various locations throughout the globe. Please email us at showroom@graymalin.com to find out if there is a location in your area or to schedule a design consultation appointment at our studio in Los Angeles, CA.

Can I have the Gray Malin Studios create a custom print?

Yes, the Gray Malin Studio is available to create custom prints of images offered on the online store that are between 20" x 30" and 42" x 60". Please email us with the image and custom size you would like at guestservices@graymalin.com.

This is a gift! Do you include the price within the package?

We do not include a price nor an invoice within any of our shipments. If you would like to include a handwritten note within your order, please email your order number and message to guestservices@graymalin.com.

Does Gray Malin donate print for charity?

Yes, on occasion, we donate prints for charities. If you would like to be considered for a donation please fill out this form and we are happy to look at your request. Please note that, unfortunately, we cannot accommodate all requests.

Do you collaborate with other brands/people?

Absolutely. We love collaborating on various projects. If you have an idea or want to discuss a way for us to work together, please email partnerships@graymalin.com.

Can I purchase a hi-res image to print myself or print onto a canvas?

We do not license our images for others to print.

How did you apply the dye on the sheep in the Dream Series?

Consulting with a team of experts, I ventured to rural Australia and worked hand-in-hand with a family of third-generation sheep farmers to bring this series to life. Utilizing a vegetable dye that rinses off with water, the farmers misted each sheep with the same tool they use to administer various protective sprays. We took great care to ensure the safety of the animals in the process.

Is your website secure/safe?

Yes, graymalin.com is safe and secure. We use a world class ecommerce solution, along with SSL encryption, and a variety of other enhancements to maintain a PCI compliant shopping environment. For alternative purchasing methods, feel free to email or call customer service to assist you in placing an order.

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